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Posted: Thursday, November 3, 2016 3:20 PM

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Position: Guest Services Representative
Office Location: Lodge
Hours: Varies
Reports to: Guest Services Manager/ Supervisor
Required Skills: The individual in the Guest Services Representative position is responsible for creating 100% guest satisfaction by providing efficient and effective service at all times. The Guest Services Representative must adhere to policies and procedures that Montage Mountain has established, build positive relationships with guests and other associates, communicate effectively on all levels, and demonstrate technical and customer service skills for his or her assigned area.

Minimum Age: 15

Required Experience/Responsibilities:

Creating guest satisfaction by providing fast and courteous service
Listening to any complaints that may arise and working to resolve any issues that guests may be experiencing during their visit
Providing guests with assistance at the Guest Services Desk during the check-in and check-out process as well as throughout the course of their visit
Ensuring that resort guests are familiar with the location of various amenities
Promoting resort services and amenities via phone and email
Processing summer and winter season memberships
Using a point-of-sale terminal to see daily tickets through a ticket window
Candidate must know or be capable of learning the major and minor details of all of the resort’s offerings, winter and summer.
Candidate must have the ability to work varying shifts, including nights, weekends, and holidays.
Candidate must have the ability to stand for long periods of time.
Candidate must have reliable transportation to and from work regardless of winter weather/variable road conditions.
Job Type: Part-time

• Location: Scranton, Scranton, PA

• Post ID: 35104507 scranton
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